As part of the traceability enhancement work undertaken by the SMB department, new procedures for sending items by registered and express mail are being introduced from Monday 25 September.

Henceforth, anyone wishing to use such services must create a ticket on the CERN Service Portal.

From the Service Portal, search for the key words "registered mail" or "express mail", complete the relevant form and then print out the voucher to be enclosed with the documents.

Alternatively, you can follow the direct links below:

• for registered mail,
• for express mail.

The aim of the new procedure is to simplify and optimise the services provided by the CERN Mail Office. The new system also provides for the automatic tracing of items sent.

We remain at your disposal for any further information.