Further to the recent General Purpose (office) Network reorganisation (as announced in the Bulletin - see here), please note that the majority of print devices will be automatically migrated to the new network IP address range on Tuesday 27 September.

This change should be transparent for these devices and therefore end-users, provided you have installed the printers from the Print Service website.

A small number of devices will require manual intervention from the Printer Support team in order to migrate correctly. These devices will not change their IP address until the manual intervention, which will be carried out before Monday 3rd October.

However, if you have mistakenly connected directly to the printer’s IP address, then your printing will be affected – please uninstall the printer (for help, see: KB3785), and re-install it from the Print Service website (or follow instructions for visitor machines). Please do this as soon as possible in order to avoid printing issues, the “old” IP addresses should continue to work until Monday 3rd October – but please do not wait until your printing is blocked!

If you encounter problems with printing, please:

• Uninstall the printer from your computer (for help, see: KB3785), then re-install it using the Print Service website.
• Switch off the print device for about 30 seconds, then restart it and try printing again.
• If this does not solve the problem, please contact the Service Desk (Tel: 77777, Email: service-desk@cern.ch, open hours: 07h30 – 18h30 work days).

Thank you in advance for your understanding.