The area in Building 33 that was formerly occupied by the Main Reception has undergone a complete transformation in order to house the new CERN Community Support Centre (CCSC), which will open on 1 August 2024.

The CCSC will be operated by the CERN Service Desk team from 7.00 am to 6.30 pm, Monday to Friday. It will be the first line of support for all CERN services and activities that were previously housed in Building 55: contractor registration, deliver of access cards and professional visitor cards, biometry registration and dosimeter distribution, delivery of Swiss legitimation and French MAE cards, online training stations and general online and on-site assistance. These services will all be centralised on the ground floor of Building 33.

After a complete renovation of the premises and an overhaul of procedures and tools, which focussed on digitalising arrival and departure formalities, the new CCSC will provide a modern and welcoming centre for members of the CERN community and professionals alike. From its glass roof to its flooring, the layout of the reception areas, the spatial flow, the furniture and the selection of artworks on display, every detail of the CCSC has been meticulously designed with the user in mind, offering a seamless and streamlined experience for all visitors. The area that was previously occupied by the Main Reception has been redesigned by architects and fully renovated and rethought by the SCE teams, who worked in close collaboration with various departments (IT, HSE, HR, IR). This has resulted in a more functional, inclusive and user-friendly space geared towards providing a fluid user experience.

Please note that Buildings 55 and 56 will be closed from 12:00 onwards on 31 July as the services transition to their new locations.

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