To send and receive standard mail, please follow the usual procedure. Mail will be collected from and distributed to offices once per week. (For more information, see: https://cern.service-now.com/service-portal/function.do?name=mail-office).

To send and receive express or registered mail, please follow the new procedure set out below:

• To send:

After submitting a request to send express or registered mail via the Service Portal, please drop your mail in the “EXPÉDITION” tray provided in the Registration and Access Control Service office (Building 55 – ground floor, open from 7.30 a.m. to 5.30 p.m.). Mail will be collected every morning by the Mail Service.

Each item of express or registered mail must be accompanied by the coupon generated when you submit the request, which you must print.

• To receive:

The Mail Service will drop express or registered mail every morning in the “RÉCEPTION” tray provided in the Registration and Access Control Service office (Building 55 – ground floor, open from 7.30 a.m. to 5.30 p.m.). If express or registered mail is received in your name, you will be informed via a ticket following the usual procedure.

The Mail Service will print a receipt coupon for each item of mail received. You will be asked to sign this coupon and to present an identity document when you collect your express or registered mail from Building 55.

Transport of official and diplomatic documents:

Official and diplomatic documents will be transported according to the usual procedure (please complete the appropriate form for this purpose), but please note that most administrative services are currently closed.

Thank you for your understanding.

The Mail Service (SMB-SIS)

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For more information on the availability of all SMB services, visit: https://smb-dep.web.cern.ch/en/content/services-availability-covid-19.